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Privacy & Security
Policy on Privacy of Customer Personal Information
Canadian Star Diamond is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Canadian Star Diamond Limited. This policy explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is protected.
Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), and corresponding provincial privacy acts.
Who is Canadian Star Diamond Limited?
Canadian Star Diamond Limited is the premier on line retailer of exclusively Canadian diamonds. Each diamond we sell meets the stringent Canadian Diamond Code of Conduct standards as outlined on their website at: http://www.canadiandiamondcodeofconduct.ca/EN_consumerFAQ.htm . We offer a broad selection of diamond sizes and price points in variety of cuts and qualities complete with accompanying precious metal mountings. Each item is then made to order and promptly shipped to you the customer directly.
What is personal information?
Personal information means information about an identifiable individual. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and credit records. Information about individuals contained in the following documents is not considered personal information:
• public telephone directories, where the subscriber can refuse to be listed,
• professional and business directories available to the public,
• certain public registries and court records,
• certain other publicly available printed and electronic publications.
Our commitment to your privacy is governed by the following privacy principles:
We are accountable to you
Canadian Star Diamond Limited is responsible for all personal information under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. Our employees are accountable for compliance with our Privacy Policy.
We let you know why we collect your personal information
Canadian Star Diamond Limited identifies the purpose for which your personal information is collected. We do this before or at the time the information is actually being collected.
We obtain your consent to collect, use or disclose your personal information
Canadian Star Diamond Limited obtains your consent to collect, use or discloses personal information. The method of obtaining consent is appropriate to the type of personal information being collected, used or disclosed:
• Canadian Star Diamond Limited will obtain your express consent (verbal, written or electronic agreement) to collect, use or disclose sensitive personal information such as medical data or personal financial information.
• Canadian Star Diamond Limited will use implied consent to collect, use or disclose your personal information where one or more of the following apply:
- a customer relationship already exists,- express consent has previously been given,
- where the purpose of using the personal information is reasonably apparent to you.
You can change your consent preferences at any time by contacting our customer care team who can help direct the call to the appropriate department within Canadian Star Diamond. To change your preferences please contact us using the information provided at the end of our Privacy Policy.
We limit collection of your personal information
Canadian Star Diamond Limited collects only the information required to provide products and services to you. If the personal information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time the information is collected. Canadian Star Diamond will collect personal information only by clear, fair
and lawful means.
Examples of why we collect personal information include:
• To communicate with you,
• To process your applications,
• To record your transactions and report back to you,
• To protect you against fraud or error,
• To provide products and services requested by you,
• To recommend products and services that Canadian Star Limited believes will be of interest and provide value to you,
• To comply with legal and governmental requirements.
We limit use, disclosure and retention of your personal information
Canadian Star Diamond Limited uses and discloses your personal information only for the purposes it was collected. Canadian Star Diamond Limited does not sell or rent personal information to any organization or person for any reason.
We do not share your personal information with third party organizations except to offer you a product or service. If your personal information is shared with third parties, these third parties are bound by appropriate agreements with Canadian Star Limited to secure and protect the confidentiality of your personal information.
Canadian Star Diamond Limited retains your personal information only as long as it is required for our business relationship or as required by federal and provincial laws.
Withdrawing your consent
From time to time, we may offer you products and services that we believe will be of interest to you through direct mail, telephone, e-mail or other means. This consent is optional and you can decide to withdraw it at any time. To withdraw your consent please contact us at the numbers provided below.
When you withdraw your consent, we will update your file as quickly as possible. It may take some time for our records to reflect your choice as many records can only be changed during regular file updates and your choice may not be captured for a promotion already in progress
We keep your personal information up to date and accurate
Canadian Star Diamond Limited keeps your personal information up to date, accurate and relevant for its intended use.
You may request access to the personal information we have on record in order to review and amend the information. In circumstances where your personal information has been provided by a third party, we will refer you to that party (e.g. credit bureaus). To access your personal information, refer to the section below.
How we make the security of your personal information a priority
Canadian Star Diamond Limited takes steps to safeguard your personal information, regardless of the format in which it is held, including:
• physical security measures such as restricted access facilities and locked filing cabinets,
• electronic security measures for computerized personal information such as password protection, database encryption and personal identification numbers,
• organizational processes such as limiting access to your personal information to a selected group of our employees,
• agreements with third parties who need access to your personal information requiring them to protect and secure your personal information.
We are open about our Privacy Policy
Canadian Star Diamond is committed to providing you with understandable and readily available information about our Privacy Policy. This policy and any related information is available at all times on our web site, under Privacy and Security any questions or enquiries with respect to our Privacy Policy can be made by contacting our designated Privacy Officer at:
customercare@canadianstardiamond.com
We provide access to your personal information stored by Canadian Star Diamond
You can request access to your personal information stored by Canadian Star Diamond Limited. To contact us, refer to the section below. Upon receiving such a request, Canadian Star will:
• Inform you about what type of personal information we have on record or in our control, how it is used and to whom it may have been disclosed,
• Provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information,
• Make any necessary updates to your personal information.
We respond to your questions, concerns and complaints about privacy
Canadian Star Diamond responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures.
How to contact us
• by emailing our Customer Care Team at customercare@canadianstardiamond.com
• by telephone at 1 877 840 8434
If you are not satisfied with the decision of our Privacy Officer , or customer care associate regarding your inquiry or complaint, you may also contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada:
Place de Ville
112 Kent Street, 3rd Floor
Ottawa, ON
K1A 1H3
Call toll free at 1 800 282-1376
www.privcom.gc.ca
Important Terms Used in This Policy
When reading this policy you should be aware of the meanings we give to the following terms.
When we refer to "personal information" or "information" it means information about an identifiable individual. This includes details such as your age, marital status, education, employment history, identification numbers, financial information and credit records. Personal information does not include most of the information that appears on a business card.
When we refer to "Canadian Star Diamond", "we", "our" or "us" it means each of Canadian Star Diamond and its subsidiaries that offer products and services.
When we refer to "permitted or required by law", and "legal and regulatory" requirements, authority or restrictions, this includes law, regulation, rules or requests of the regulators or self-regulatory organizations which apply to Canadian Star Diamond Limited.
At Canadian Star Diamond Limited, keeping your personal information in strict confidence is a part of our commitment to you.
We hope this policy provides you with the information you need to understand our privacy practices.
