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Terms and Conditions
Product Availability
Given the volume of orders we receive, unfortunately an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you as quickly as possible and do our utmost to assist in finding another item.
Seldomly, it may occur that data may be inaccurately displayed on our site due to errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we can not honor inaccurate or erroneous prices. Our prices are also subject to change without notice as diamonds and precious metals are commodities and
experience fluctuations. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of a customer care team member at customercare@canadianstardiamond.com or call 877-840-8434.
Special Orders
We want to help you select the perfect diamond and accompanying setting. If you do not find it in our diamond or mount inventory, please email our customer care team, customercare@canadianstardiamond.com, or call us at 877-840-8434 and we will initiate a search to find you exactly what you are looking for.
Canadian Diamonds
At Canadian Star Diamond we exclusively sell only Canadian diamonds. We are proud Canadian Code of Conduct members, as supported by Industry Canada. As such we sell only certified Canadian Diamonds.
Ring Size
Canadian Star Diamond does not offer ring resizing. If you find that the ring you purchased needs to be resized, email our customer care team at customecare@canadianstardiamond.com, or call us at 877-840-8434 to discuss various options.
Method of Payment
All our charges are in US Dollars (USD$) or Canadian Dollars (CDN$) depending on the cardholders address. For your convenience, we offer several methods of payment. Your bank or credit card company will process all charges will appear on your account statement as “CANSTAR DIA”
· Canadian Customers: Use your Visa, MasterCard, or American Express credit card issued through any Canadian bank.
· US Customers: Use your Visa or MasterCard credit card issued through any US bank
Debit Card Policy
A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily
limit set on your debit card we will notify you, as this will prohibit us from processing your order.
As an alternative, we recommend:
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Shipping Insurance
We insure each outbound order all the way to you. That means that when your order is in transit to you, shipment is risk-free. As an added security measure, it is our policy that a signature is required for all Canadian Star Diamond orders, regardless of any signature waivers you may have with FedEx. Given our policy of requiring a signature we are unable to ship to a third party or PO Box, with an address different than that registered with your credit card company. We apologize in advance for any inconvenience caused.
Shipping to an Alternative Address
If you prefer, we can ship your order to an address other than your billing address. However as an added security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card
Diamond Certificates
When you order a loose or set diamond, we ship it to you with the accompanying diamond grading report and certification. These grading reports are detailed documents created by the diamond grading experts at International Gemological Institute (IGI). Please ensure that each diamond grading report is included with any returned purchase.
If for any reason you do not include both the diamond grading report and certification with your return, a replacement fee will be charged.
Laser Inscription
All of our diamonds are laser inscribed with a serial number and authentic Canadian certification.Pricing Policy
At Canadian Star Diamond, we strive to offer the best value and pricing in the marketplace. We encourage our customers to shop and compare our Canadian diamond prices with published prices elsewhere in the marketplace. We are confident you will be back! All of our prices are final.
Return Policy
We offer a 30 day return policy on all purchases made. If for any reason you wish to return your purchase you will first need to get a return authorization number from our customer care team prior to returning an item. We are unable to credit your payment in full if you do not have a return authorization number. All Items returned must be in saleable condition and will require verification of authenticity from our quality control department. Please note that any items showing signs of wear and tear or abused or altered in any way will not be accepted for return. Packages that are improperly packaged or uninsured will also not be accepted.
Our customer care team will provide you with a step by step guide to returning your purchase to one of our dedicated return facilities. Please click below and fill out email return form to initiate the return process.
Upon receipt of your returned merchandise, our receiving department will check your package and send to our quality control for inspection. Credits will be processed within two (2) business days after the receipt of your shipment.
Information on Our Website
At Canadian Star Diamond, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
Our goal is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. Canadian Star Diamond states that carat total weight in all purchases will NOT be less than the stated weight, as required by Canadian standards.
On the Canadian Star Diamond Web site, we display the dimensions of our products based on the information received from our manufacturers and suppliers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.
Also, for each item containing multiple diamonds, we list the average grade and measurement for colour, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.
Canadian Star Policy on Conflict Free Diamonds
At Canadian Star Diamond Limited, we only sell certified Canadian Diamonds which are guaranteed to be conflict free. Canadian Diamonds are mined under some of the strictest standards in terms of employee safety, environmental impact, working conditions and more. Purchase from Canadian Star Diamond Limited with confidence knowing the origins of your diamond and guaranteeing that your purchase is conflict free.Legal Notices
Under no circumstances shall Canadian Star Diamond Limited (O/A Canadian Star Diamond) be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. Further, Canadian Star Diamond shall not be responsible in any manner for direct, indirect, special or consequential damages, however caused, arising out of your use of this Website and/or any web browser, including any damages you may suffer if you transmit confidential or sensitive information to us or if we communicate such information to you at your request over the Internet. Links to other websites from this Website are for convenience only. No endorsement of any third party products, services or information is expressed or implied by any information, material or content referred to or included on, or linked from or to this Website. If you have any questions, please do not hesitate to contact one of our customer care team at customercare@canadianstardiamond.com or 877-840-8434.
Standard Company Policies
If you have any questions, please do not hesitate to contact one of our customer care team members at customercare@canadianstardiamond.com or call us 877-840-8434.
